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Shipping & Returns

STANDARD SHIPPING All items that are in-stock ship within 1-2 business days and usually arrive within 3-10 business days from the ship date. Merchandise availability is subject to change on a daily basis. In the event of a delay, we will notify you by email. Items sent directly from our suppliers may take longer, and items ordered together may arrive separately. Due to the custom nature of many of our items, production time may vary. If you need to verify stock information and availability prior to placing your order, please contact customer service at info@thedraperyhouse.net

Refer to the chart below to calculate estimated shipping costs. Some items require an additional shipping charge due to excess weight or special packaging requirements. If there is an additional shipping charge for an item, it will be noted on the product page as a delivery surcharge. Please add this amount to the standard shipping cost listed below.

USPS and UPS are used for standard delivery. Charges below apply to the 48 contiguous states only.

AK/HI

ORDER TOTAL

STD

0-$30

$7.95

$17.95

$30.01- $70

$8.95

$18.95

$70.01-$125

$7.95

$27.95

$20.95

$125.01 - $200

$9.95

$22.95

$200.01 - $300

$10.95

$30.95

$23.95

$300+

7% of Order Total

7% of Order Total + $19.95

7% of Order Total + $12.95

 

RETURN POLICIES

ELIGIBLE ITEMS FOR RETURN In stock items are eligible for return within 30 days of the date of order. A return authorization is required and return shipping must be pre-paid and will not be refunded. Items must be returned in their original packaging in unused condition. Soiled or used items will be rejected and returned to you at your expense. If your order is deemed returnable, refunds will be issued in the original payment form and price, less shipping and handling and/or return shipping charges. Standard shipping charges will apply for all "free shipped," non-defective items.

NON-ELIGIBLE ITEMS FOR RETURN All cut yardage on fabric and trim, all special orders, all custom or personalized items are final sale items and are non-eligible for return.

HOLIDAY RETURNS For items purchased from November 1st through December 25th of a given calendar year, the return/exchange date is extended out to January 31st of the following calendar year. Please note that the holiday return policy refers to in-stock items only and all other standard return policies still apply. All cut yardage, custom items, special orders and personalized items are excluded from the holiday return policy as these items are final sale.

PERSONALIZED AND SPECIAL ORDERS Personalized and special order items are non-returnable and non-refundable. You have up to 48 hours from the date the order was placed to cancel a custom order and to have the amount refunded to your credit card. After 48 hours custom orders are non-refundable.

LEAD TIMES AND DELIVERY The Drapery House does everything possible to assure a smooth and prompt delivery of your items purchased; however, there are circumstances out of our control that may arise and result in a delay in the production or delivery of your items. We do our best to give accurate lead times to each manufacturer, but estimated lead times are not a guarantee of a specific delivery date.

DAMAGE Upon delivery, please inspect all shipped items carefully for any damage that may have occurred in transit and contact us immediately. Claims against damaged items must be made within 48 hours. Claims made after 48 hours cannot be returned or exchanged.


 

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